Privacy Policy ggc99

1. Introduction

ggc99 ("we", "platform" or "company") is an online gambling platform that provides slots, live casino, sports betting and card game services to eligible users in Malaysia. This Privacy Policy sets out how ggc99 manages the personal information we collect from you as a registered member or visitor to the ggc99.one website.

By registering an account, using any part of the ggc99 platform, or continuing to browse this website, you are deemed to have read, understood and agreed to this Privacy Policy in its entirety. If you do not agree with any provision herein, please stop using our platform.

ggc99 account registration is restricted to individuals aged 21 and above. We will not knowingly process the personal information of any individual known to be under 21 years of age.

2. Information We Collect

In operating the ggc99 platform, we collect various types of information required for the purposes stated in this Privacy Policy. The information we collect can be divided into three main categories:

A. Information You Provide Directly

• Full name as shown on your identification card (MyKad or passport)
• Date of birth for age verification purposes (21 and above)
• Identification card number (MyKad) or passport number
• Active email address and mobile phone number
• E-wallet account information (Touch 'n Go eWallet, ShopeePay) or bank account details for processing deposits and withdrawals via DuitNow or FPX
• Cryptocurrency wallet information for transactions using USDT, BTC or ETH
• Account password in encrypted form

B. Information Collected Automatically

• IP address and country-level geolocation data
• Web browser type, operating system and device type
• Session data including pages visited, access time and session duration
• Transaction logs including deposits, withdrawals, bets and winnings
• Communication records with the ggc99 support team

C. Information From Third Parties

• Identity verification data from the KYC (Know Your Customer) service providers we use
• Information relating to gambling restrictions or self-exclusion lists from relevant bodies

3. Purpose of Collection and Use of Information

ggc99 uses collected personal information solely for legitimate purposes necessary for platform operations. The following are the main purposes:

• Identity and Age Verification: Ensuring every member meets the minimum age requirement of 21 and that the registered identity is valid, in line with our international licensing requirements.
• Financial Transaction Processing: Processing deposits (minimum RM30) and withdrawal requests (minimum RM50) efficiently through supported payment methods, including Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Account Management: Creating and managing your ggc99 account, including tracking bonus eligibility, VIP programme status and gaming activity history.
• Fraud and Money Laundering Prevention: Identifying and addressing suspicious activity, complying with AML (Anti-Money Laundering) requirements under our international licensing framework.
• Service Communications: Sending you important notifications relating to your account, transactions, policy changes and selected promotions via email or the application.
• Customer Support: Enabling our 24/7 support team to provide you with effective assistance in both Bahasa Melayu and English.
• Platform Improvement: Analysing aggregated usage patterns to improve user experience, technical performance and ggc99 game offerings.
• Legal Compliance: Fulfilling reporting and record-keeping obligations set by the licensing body and relevant authorities.

4. Sharing Information With Third Parties

ggc99 does not sell, rent or trade member personal information to any third party for their own marketing purposes. However, in the day-to-day operation of the platform, there are limited scenarios where we may share your information:

• Technology Service Providers: Cloud server providers, payment processing systems and technical infrastructure that help us operate the platform. They are bound by strict confidentiality agreements and may only process your data in accordance with ggc99's instructions.
• KYC and AML Providers: Identity verification companies that help us comply with KYC and AML requirements under our international licensing.
• Legitimate Authorities: When required by law, court order, or direction from relevant regulatory bodies and law enforcement agencies.
• Game Providers: Game session information required by game software providers such as PG Soft, Pragmatic Play, JILI and Spribe to allow games to function correctly on the ggc99 platform.

In all of the above cases, information sharing is limited to only what is necessary (data minimisation principle) and data recipients are required to maintain a level of data protection equivalent to ggc99's standards.

5. Data Security

ggc99 implements multiple layers of technical and operational security measures to protect members' personal information from unauthorised access, disclosure, alteration or destruction. Among the measures used:

• SSL/TLS encryption for all data communication between your browser and ggc99 servers
• Database encryption for sensitive data stored in our systems
• Role-based access control for internal staff
• Regular security audits and penetration testing by independent parties
• 24-hour threat monitoring by our cybersecurity team
• Regular data backups to ensure service recovery in the event of disruption

Although ggc99 takes all reasonable measures, no digital security system can be guaranteed 100% secure. We encourage you to also take precautions on your end, such as using a strong and unique password, and not sharing your login credentials with anyone.

6. Use of Cookies and Tracking Technologies

The ggc99 website uses cookies and similar tracking technologies to improve functionality and user experience. Cookies are small data files stored on your device by your web browser.

We use three main types of cookies:

• Essential Cookies: Required for basic website functions such as login sessions, language preferences and form security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collect anonymous information about how visitors use our website, helping us identify technical issues and improve platform performance.
• Functional Cookies: Store your personal preferences such as display settings, favourite games and account settings so your experience is smoother on each visit.

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of the ggc99 platform.

7. Your Rights Regarding Personal Data

As a data subject, you have certain rights regarding your personal information held in ggc99's records. These rights are:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right of Rectification: You have the right to request correction of information that is inaccurate or incomplete.
• Right of Erasure: You may request deletion of your personal data in certain circumstances, subject to our legal obligation to retain records for the prescribed period.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Data Portability: In certain circumstances, you may request your data in a machine-readable format for transfer to another service provider.

To exercise any of the above rights, please contact the ggc99 customer support team via live chat or email at [email protected]. We will process your request following the required identity verification process and inform you of the action taken.

8. Data Retention Period

ggc99 retains your personal information for as long as necessary to fulfil the original purpose of collection or as required by applicable law, whichever is longer. Generally:

• Active account data is retained for the duration of your membership with ggc99
• Financial transaction records are retained for the period prescribed under our licensing and AML requirements
• Customer support communication logs are retained for quality and dispute resolution purposes
• After account closure, certain data may be retained for the period required by law before being permanently deleted or anonymised

When data is no longer needed and retention obligations have ended, ggc99 will delete or anonymise that data using secure procedures.

9. Changes to This Privacy Policy

ggc99 reserves the right to modify or update this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or improvements to platform operations. The effective date of the latest version will always be shown at the top of this document.

For significant changes, ggc99 will notify you via a notice on the platform or through the email registered to your account. Continued use of the ggc99 platform after the effective date of such changes is considered your acceptance of the updated Privacy Policy.

We encourage you to revisit this page periodically to ensure you are always aware of how we protect your personal information.

10. Contact Us Regarding Privacy

If you have any questions, concerns or complaints relating to this Privacy Policy or the way ggc99 handles your personal information, please contact us through the following channels:

• 24/7 live chat available on every page of the ggc99 platform — this is the fastest way to get a response
• Email: [email protected] — responses are usually given within a reasonable time

The ggc99 support team is available to assist you in Malay and English, 24 hours a day, 7 days a week. Please state that your enquiry relates to privacy or data protection when contacting us so it can be directed to the appropriate officer.